Return Policy

Return & Refund Policy

At MrViral, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

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## 30-Day Return Policy
We offer a 30-day return window from the date your order is delivered.

To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase (order confirmation or receipt) is required

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## Non-Returnable Items
Certain items cannot be returned, including:
- Used or damaged items not due to our error
- Items returned without original packaging
- Clearance or final sale items (if applicable)

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## How to Request a Return
To initiate a return, please contact us at:

Email: support@mrviral.com

Include:
- Your order number
- The reason for return
- (Optional) photos if the item is damaged or faulty

Our support team will respond within 24 hours with return instructions.

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## Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was received

In these cases, we will cover the return shipping cost.

We recommend using a tracked shipping service, as we are not responsible for lost returns.

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## Refunds
Once we receive and inspect your return, we will notify you of the approval status.

If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear in your account

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## Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

We will arrange a replacement or full refund at no extra cost.

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## Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return your original order and place a new one.

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## Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- Then contact us if the issue persists

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## Contact Us
If you have any questions about returns or refunds, please contact us:

Email: MrViralStore@outlook.com

We aim to respond within 24 hours.

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Thank you for shopping with MrViral.