Shipping Policy

Shipping Policy

Thank you for shopping with MrViral. Below you will find detailed information about our shipping process, delivery times, and important policies.

## Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays).
Once your order has been processed, it will be dispatched and you will receive a confirmation email with tracking details.

During peak periods (sales, holidays, or high demand), processing times may be slightly extended.

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## Shipping Times & Delivery
Estimated delivery times depend on your location:

- United Kingdom: 5–10 business days
- Europe: 5–12 business days
- International: 7–15 business days

Please note that delivery times are estimates and may vary due to factors outside of our control such as customs delays, courier issues, or high demand periods.

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## Shipping Costs
We offer standard shipping rates calculated at checkout.
Occasionally, we may run promotions offering free shipping.

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## Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your delivery status in real time.

If you do not receive tracking information within 3 days of placing your order, please contact us.

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## Delayed or Lost Orders
While we strive to ensure timely delivery, delays can occasionally occur.

If your order has not arrived within 15 business days, please contact us and we will investigate immediately.

In cases where an order is confirmed lost, we will offer a replacement or full refund.

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## Incorrect Address
It is the customer’s responsibility to ensure that all shipping details are entered correctly.

If an incorrect address is provided and the order has already been dispatched, we may not be able to make changes.

If the order is returned to us, additional shipping charges may apply to resend it.

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## Customs & Duties
For international orders, customs fees, import duties, or taxes may apply depending on your country.

These charges are the responsibility of the customer and are not included in our shipping costs.

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## Contact Us
If you have any questions about your order or shipping, please contact us:

Email: MrViralStore@outlook.com
We aim to respond within 24 hours.

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Thank you for shopping with MrViral.